Ticketing
Support that does not live in your DMs.
Members open a private channel from a panel you designed, optionally after filling in a form. Staff claim it, add people, rename it and close it with a reason, and the transcript archives itself. Panels, ticket history and per-panel analytics all live on the web.
Open a ticket, claim it, close it
The whole flow, with the buttons Arclo ships with. Channel tickets or thread tickets, per panel.
- Panels you designButtons or a dropdown, several categories per panel, each routed to different staff roles.
- Forms before the channelAsk the three questions you always end up asking, before the ticket even opens.
- Real staff toolsClaim, transfer, add or remove members, rename, and close with a reason that gets recorded.
- Transcripts and analyticsEvery closed ticket keeps its transcript, and each panel reports volume and response times.
The queue, the builder, and every transcript
A ten-tab builder behind each panel: the panel, the form, the opening message, the replies, support hours with open, reduced and emergency-only states, the transcript and the close. Every message, attachment, embed and reaction is saved when a ticket closes and readable in the browser afterwards, with edited messages marked as edited.
Ticketing
Private support tickets with panels, claiming, transcripts and staff tools.
Your ticket panels
1 / 2Support
Active4 open
General help
Report a member
PartnershipOff. Nothing is logged.
What your members type
Commands are registered per server and only while the system is switched on, so a server that never turns this on never sees them in its command list.
/ticket addGives a user or role access to the current ticket channel.
/ticket removeRemoves a user's or role's access to the ticket channel.
/ticket openReopens a ticket that is currently closed.
/ticket closeCloses a ticket that is currently open.
8 more commands in Ticketing. Every one can be renamed, restricted to roles or switched off per channel from the dashboard. See the docs
Give your server its weekend back.
One all-in-one bot, 50+ systems, one dashboard, one login. Add Arclo and have your first system running before you finish this sentence.