Terms of Service

By inviting the Arclo bot to a Discord server, signing in to the dashboard, submitting a form or appeal we host, or using any other part of the service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into them.

If you act on behalf of a Discord server, a company or another organization, you represent that you are authorized to accept these Terms on its behalf, and “you” means that organization as well as you personally.

• “Service” — the Arclo Discord bot, the website, the dashboard, the public pages we publish and any related tools we provide.
• “Server” — a Discord guild the bot has been added to.
• “Administrator” — anyone who can configure Arclo for a Server, whether through Discord permissions, a Bot Master role, or a dashboard access grant.
• “Member” — anyone in a Server where the bot is active.
• “Your Content” — anything you create, upload, configure or submit through the Service: message text and embeds, images, tags, templates, form answers, appeals, backups and the rest.

Arclo is a Discord bot paired with a web dashboard. It ships 50+ systems covering moderation, automated moderation, server security, tickets, levels, giveaways, welcome messages, logging, analytics, backups and more; Administrators switch on the ones they want and configure them from the browser, and the bot carries them out inside Discord.

Arclo is an independent project. It is not affiliated with, endorsed by, or sponsored by Discord Inc. “Discord” and related marks belong to Discord Inc. Nothing here creates any obligation on Discord’s part.

To use the Service you must:

• meet the minimum age required by Discord’s Terms of Service — at least 13, and older where your local law requires it (16 in parts of the EEA);
• hold a Discord account in good standing;
• be legally capable of entering into a binding agreement; and
• not be barred from receiving the Service under applicable sanctions or export-control law.

If you are under the age of majority where you live, you may use the Service only with the involvement of a parent or guardian who accepts these Terms.

The dashboard signs you in with Discord’s OAuth2 flow. We never see or store your Discord password, and we do not run our own username-and-password accounts. You are responsible for everything done through your Discord account on the Service, and for keeping that account secure. Tell us promptly at support@arclo.gg if you believe it has been used without your authorization.

Access to a Server’s settings follows that Server’s own permissions — the Server owner, Discord’s Administrator permission, a Bot Master role, or a per-page access grant an Administrator created. Manage Server alone is deliberately not sufficient. You may configure only Servers you are genuinely authorized to configure, and you must not attempt to reach settings, data or Servers you have not been given access to.

Administrators decide what Arclo does in their Server: which systems run, what it says, whom it punishes, what it records and who on their staff can read it. Those are your decisions, not ours. As an Administrator you are responsible for:

• your configuration complying with Discord's Terms of Service, Community Guidelines and Developer Policy, and with every law that applies to you and your Members;
• the content of everything you configure the bot to send — welcome messages, embeds, tickets, automated replies, published boards and the rest — as if you had sent it yourself;
• telling your Members what is active in your Server where the law requires it, including message logging, activity tracking, automated moderation and AI moderation;
• having a lawful basis for the personal data you have us process, and for how long you keep it;
• not using forms, tickets or appeals to collect special-category data (health, biometrics, political or religious belief, sexual orientation and the like) or government identity documents;
• who you grant dashboard access to, and removing it when they no longer need it; and
• responding to your Members' privacy requests about your Server's data, which the dashboard lets you act on directly.

You must not use the Service to surveil, harass, dox or profile individuals, to build a list of people for use outside your Server, or to enforce rules that are themselves unlawful.

You keep every right you already had in Your Content. We claim no ownership of it. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, adapt for display, and transmit Your Content solely so that we can operate the Service for you — delivering your welcome message to Discord, rendering your embed in a preview, storing the backup you took. That licence lasts only as long as we hold the content, and ends when it is deleted.

If you publish something for other people to use — a server template in the community library, or a public board — you additionally grant other users of the Service the licence needed to view it and, for templates, to apply it to their own Server. Deleting it withdraws the licence going forward but does not undo what was already applied.

You represent and warrant, for everything you put into the Service, that:

• you own it or have the rights and permissions needed to use it and to grant the licences above;
• it does not infringe anyone's intellectual-property, privacy or publicity rights; and
• it is not unlawful, and does not breach section 8.

We do not pre-screen Your Content and are under no obligation to monitor it, but we may remove or disable anything that breaches these Terms or the law, or that exposes us or other users to risk. If you believe content on the Service infringes your rights, write to contact@arclo.gg identifying the material, the right you hold and how to reach you, and we will act on it promptly.

You agree not to:

• use the Service to break Discord's Terms of Service, Community Guidelines or Developer Policy, or any applicable law;
• use it to post or distribute content that is illegal, sexually exploitative of minors, violent, hateful, harassing, defamatory, deceptive or fraudulent — including through anything you configure the bot to send;
• impersonate any person or organization, or misrepresent your affiliation with one;
• spam, mass-DM, raid, brigade, or use the Service to disrupt other communities;
• attempt to access another user's data, another Server's configuration, or any part of our systems you have not been authorized to reach;
• probe, scan, overload, disrupt or circumvent our rate limits, quotas, permission checks or other security measures;
• reverse-engineer, decompile or attempt to extract the source of the Service, except to the extent that restriction is unenforceable under applicable law;
• scrape or bulk-collect data from the Service, or access it by automated means other than the interfaces we provide;
• use data obtained through the Service to train machine-learning models, to build a competing product, or for any purpose beyond running the Server it came from;
• resell, sublicense, rent or otherwise commercially exploit the Service without our written permission; or
• evade a suspension, or use the Service after we have terminated your access.

We may investigate suspected breaches and act on them as described in section 14. Report abuse of the Service to contact@arclo.gg.

• Moderation and security. These features help you enforce your own rules. They do not guarantee that raids, spam, scams, nukes or any other unwanted activity will be prevented, detected or reversed, and their undo features can only restore what Discord still exposes to us. Every punishment is your decision, applied through your configuration.
• Automated and AI moderation. Automated rules act without human review, and the classifier is a statistical model — probabilistic, wrong in both directions sometimes, and not a substitute for a moderator. It runs inside Arclo and sends nothing to any outside service. AI moderation is off by default and log-only on a fresh install for exactly that reason. Keep a human in the loop for consequential punishments, and keep appeals open.
• Backups and templates. Backups are a convenience, not a disaster-recovery service. They capture what Discord’s API exposes at the moment of capture, subject to per-Server and per-user limits (currently 25 per Server and 100 per user, with older automatic backups pruned first). Restoring rewrites a Server and can delete or replace channels, roles and permissions — check what a restore will do before you run it. We do not warrant that a backup is complete, restorable, or retained for any particular period.
• Social Alerts. Alerts depend on third-party platforms and data providers we do not control. Coverage, timing and availability can change or stop without notice, and some platforms are gated behind credentials or paid access.
• Public pages. Publishing a leaderboard, achievement board or invite board makes it readable by anyone with the link and indexable by search engines. Publish only what your Members would expect to be public.
• Timing. Scheduled and automated actions run on recurring sweeps and are subject to Discord’s rate limits and outages. They are best-effort, not real-time guarantees.

Every feature of the Service is currently available at no charge. We intend to introduce a paid tier, and it is not limited to any one part of the Service; the social alert integrations already marked Premium are an example rather than the whole of it, because the data behind those costs us money per tracked account or is not available to us on self-serve terms at all. Which features sit in which plan is not finally decided, will be shown in the dashboard, and may change; where a change would move something you already rely on behind a charge, we will tell you before it takes effect.

When paid features go on sale we will announce them clearly, and you will never be charged without agreeing to a price first. Prices, billing cycle, taxes, renewal and refund terms will be shown at the point of purchase and will apply in addition to these Terms. We may change pricing prospectively; a change never applies to a period you have already paid for. Nothing in this section limits refund or cancellation rights your local consumer law gives you.

We work to keep the Service reliable, but we do not promise uninterrupted or error-free operation and we offer no service-level guarantee. We may add, change, suspend or remove features, impose or adjust limits and quotas, and take the Service down for maintenance. Where a change would materially reduce functionality you rely on, we will give reasonable notice where practical.

Features marked beta, preview or experimental are provided for evaluation, may behave unpredictably, and may be changed or withdrawn at any time.

The Service runs on Discord. Your use of Discord is governed by Discord’s Terms of Service and Privacy Policy, and nothing in these Terms overrides them. If Discord changes its API, its policies or your access to it, features may change or stop working, and that is outside our control.

The Service also integrates with third parties listed in our Privacy Policy — hosting and storage providers, and the social platforms Social Alerts watches. We are not responsible for the availability, accuracy, actions or policies of any third party, or of any site linked from ours.

The Service — the bot, the website, the dashboard, the designs, the branding and the underlying software — belongs to us and our licensors and is protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service as intended by these Terms. No other rights are granted, expressly or by implication, and all rights not granted are reserved.

You may not use our name, logo or branding in a way that suggests we endorse or are affiliated with you, without our written permission.

If you send us feedback, ideas or feature suggestions, you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use them for any purpose, with no obligation to you. Send us nothing you consider confidential.

You may stop at any time: remove the bot from your Server and log out of the dashboard. Removing the bot deletes that Server’s stored configuration and records, as described in our Privacy Policy — which also explains the few things that deliberately outlive it, such as backups you created.

We may suspend or terminate your access to the Service, in whole or in part — including removing the bot from a Server or deleting content — if you materially breach these Terms, if your use exposes us, Discord or other users to legal risk, harm or excessive cost, or if the law requires it. Where the circumstances allow, we will give notice and a chance to put it right first; where the risk is serious or ongoing, we may act immediately. We may also discontinue the Service as a whole, with reasonable advance notice.

On termination your licence to use the Service ends. Sections 7, 8, 13, and 15 through 20 survive, along with anything that by its nature should.

The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting that, we do not warrant that: the Service will be uninterrupted, timely, secure or error-free; that defects will be corrected; that moderation, automated moderation, anti-raid or anti-nuke features will prevent, detect or reverse any particular unwanted activity; that AI classification will be accurate; that backups will be complete, retained or successfully restorable; that alerts will be delivered, or delivered promptly; or that any data will not be lost. You are responsible for keeping your own copies of anything you cannot afford to lose.

Some jurisdictions do not allow the exclusion of certain warranties. To that extent, the exclusions above do not apply to you and you may have additional rights.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of data, profits, revenue, goodwill, community, or business opportunity, arising out of or relating to the Service or these Terms — whether in contract, tort (including negligence) or otherwise, and even if we were advised such damages were possible.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the twelve months before the claim arose, and (b) US$100.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for fraud, for wilful misconduct, for death or personal injury caused by negligence, and any rights you have under mandatory consumer-protection law. The limitations above apply to the fullest extent permitted in your jurisdiction and reflect a reasonable allocation of risk given the nature of the Service and what it costs.

To the extent permitted by law, you will indemnify and hold us harmless from claims, damages, liabilities, losses and reasonable legal costs brought by a third party and arising out of: Your Content; how you configured the Service and what it did on your instructions in your Server; your breach of these Terms or of any law; or your violation of anyone’s rights. We will notify you of any such claim and will not settle it without your consent, which you will not unreasonably withhold; you will not settle in a way that imposes an obligation on us without our consent.

This section does not apply where you are a consumer and applicable consumer law prohibits it.

Our Privacy Policy explains what we collect, why, who it goes to and how long we keep it. It forms part of these Terms.

Where the bot processes personal data inside your Server, you are the controller and we are your processor, and this section is the data-processing agreement between us. We will:

• process that personal data only to provide the Service and on your documented instructions, which your configuration constitutes, unless the law requires otherwise;
• keep it confidential and ensure the people who handle it are bound by confidentiality;
• apply the technical and organizational measures described in our Privacy Policy;
• use only the sub-processors listed in our Privacy Policy, which you authorize by using the Service, and give notice through that page before adding another so that you can object by ceasing to use the Service;
• assist you, so far as the Service allows, with Member requests, security-incident notifications and impact assessments;
• notify you without undue delay after becoming aware of a personal-data breach affecting your Server; and
• delete your Server's personal data when the bot is removed, as set out in the Privacy Policy, save for what we must retain by law.

You warrant that you have a lawful basis for the processing you instruct, and that you have given your Members the notices their law requires. Where we act as controller — your dashboard account, the website and the public pages — the Privacy Policy governs instead.

These Terms and any dispute arising out of them or the Service are governed by the laws of the State of Israel, without regard to conflict-of-laws rules, and the competent courts of Tel Aviv-Yafo have exclusive jurisdiction.

If you are a consumer, this does not take anything away from you: you keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in your local courts where that right cannot be excluded.

Before starting formal proceedings, please write to contact@arclo.gg describing the problem and what you want. Most disputes are resolved this way, and we will engage in good faith for at least 30 days.

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service and replace any earlier understanding.
• Severability. If a provision is held unenforceable, it is limited or severed to the minimum extent necessary and the rest stays in force.
• No waiver. Not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them to a successor in a merger, acquisition or reorganization, on notice.
• Force majeure. Neither party is liable for failures caused by events beyond its reasonable control, including outages or policy changes at Discord or any other provider.
• Notices. We give notice by posting on the website, in the support server, or through the bot. You give notice by email to the addresses in section 22.
• Relationship. Nothing here creates a partnership, agency, employment or joint venture between us, and there are no third-party beneficiaries.
• Language. These Terms are written in English; a translation is provided for convenience and the English version governs.

We may update these Terms as the Service and the law change. We will revise the “Last updated” date at the top of this page, and for material changes we will give more prominent notice — on the website and in the support server — normally at least 14 days before they take effect, unless a change must be made sooner for legal or security reasons.

Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Service and remove the bot from your Servers.

Legal, privacy and abuse matters: contact@arclo.gg. Help with the bot: support@arclo.gg or the support server.

The operator’s full details are available on request. See also our Privacy Policy for how we handle data.